Xentral ERP for analytics & reporting

The add-on is available from version 24.31.2 for all NextGen users. By default, all customers are in the basic package.

You can find functions for upgrading your reporting add-on in the Appstore. Open the Xentral Appstore, click on "Install" and you will see all pricing information. As soon as the add-on is activated, you can access it from the sidebar in your Xentral account.

You can choose the free Basis plan or various Premium plans. With the Basis plan, you get access to visual dashboards, operational reports, and all of our reports created by CEOs and leaders in the e-commerce space. However, there are some limitations like fewer filter options, limited historical data comparison, and no data export. Plus, you can't write new custom reports.

Premium, Premium 250, and Premium 500 plans unlock all features and remove the Basis plan's limitations. The Premium plan gives you 30 queries per billing period. Premium 250 and Premium 500 plans offer 250 and 500 queries, respectively.

With Premium Unlimited, you get to set your own data refresh rate and decide the number of queries you want each billing period.

All plans can be activated anytime from within Xentral and canceled monthly. You can find detailed information on all packages and prices in the Xentral Appstore.

During your Free Trial, you’re on the Premium 250 Tier. You get access to all features of the Analytics Add-On for free for 30 days, with the same limits as the Premium 250 plan. The number 250 refers to the number of queries you can use during the trial.

To be able to use the new reporting system, you must update your Xentral instance to version 24.31.3 or higher. Reporting is also only available in the new "NextGen" user interface. If you are still using the old interface, you can switch to the new interface in the settings with one click.

The refresh rate is how often the data in your dashboards and reports gets updated. For Basis, Premium, Premium 250, and Premium 500 plans, data refreshes daily. If you go for the Premium Unlimited plan, you get to choose how frequently your business data gets refreshed.

A query happens whenever you refresh or create a report. This means the system needs to pull your business data from your Xentral database to show you the updated info. For example, you create a report on Monday. On Wednesday, you want to see the same report but with Tuesday’s data included. Creating the report on Monday and updating it on Wednesday are two separate queries. Depending on your plan, you have a certain number of queries available each billing period.

The old reporting module will remain unchanged and available to existing users until the end of 2024. Over the course of the upcoming year 2025, we plan to fully replace the old module with the new one. Exact dates have not yet been determined. We will ensure that our customers' business operations continue without critical disruptions or interruptions. Of course, we will inform all customers in advance about all upcoming changes.

We are currently working on migrating reports from the old module to the new module (Reports (new)). These migrated reports will be available in a separate collection "Migrated reports" and will be automatically described by AI. In addition, a link will be added that will allow you to quickly compare them with the original report. Please note that the migration accuracy is around 80% and each report should be checked by you. Filter variables must be reset in the new module.

The data in the reports is updated once a night by default to optimize costs and meet the needs of most customers. If real-time or more frequent updates are required, live data can be provided for an additional charge. Viewing a report multiple times with the same data will not be charged as a new call.

Yes, reports can be created or customized at any time. Users can use ready-made report templates or create their own reports using the no-code editor or SQL editor. There is also the option to use existing reports as a basis for customization. An API and other export options are available to retrieve and manage reports programmatically.

The reports cover a variety of business analytics such as gross sales (without deductions), net sales & gross profit (after deductions for returns and discounts), inventory & performance as well as return, discount and cancellation rates. This data is available in various dimensions such as time, article, customer and sales channel. Master data maintenance also supports operational processes.