Xentral ERP Returns Management

Yes, the customer landing page can be accessed on mobile devices and used to create returns and parcel labels.

No, the DHL Retoure connection also generates a QR code that the end customer can show to DHL on their smartphone when they hand in the return parcel.

Yes, you can map a wide variety of rules with the returns conditions.

We do not currently offer direct exchanges. You can return the item and place a new order for the desired item.

Yes, the returns portal sends the end customer an e-mail with the confirmation and the link to the returns form and the returns label.

Once the return has been confirmed via the returns portal, a returns document is created directly in Xentral. When the goods arrive at the warehouse, the respective return can be opened for processing directly via scan and the items recorded.

No, the refund is only triggered after receipt in the warehouse via the further process in Xentral. If desired, the returns portal can create a credit note for the return in Xentral, which can then be used there for the further process.

Immediately after confirmation in the returns portal, you will also have the return in your Xentral as a receipt.

These items or item categories can be excluded in the returns portal via the conditions for returns.

If there are problems with the parcel label or the QR code, the end customer can contact customer service directly for a quick solution. The service address can be stored in the returns portal.

Once the return has been registered, the end customer can check its progress at any time using a tracking link.

Yes, the standard texts can be replaced by personalized texts.

In addition to the logo and colors, the texts can be customized. This is possible globally and per project (shop/marketplace).

In addition to a direct connection to DHL Retoure, the returns portal also has Shipcloud and Sendcloud integration. This means that numerous other parcel service providers such as DPD, UPS, GLS etc. can be connected.

German and English texts can currently be displayed. The end customer chooses himself.

Yes, the return period can be freely defined in days for each project (shop/marketplace). The check is carried out against the order date in Xentral.

Yes, a separate BCC address can be stored for each returns portal, to which a copy of the customer notification is then automatically sent.

Pick-ups by forwarding agents are currently not yet directly possible. However, it is possible to configure the returns conditions so that an information message appears for the shipping method forwarding agent, stating that customer service will contact the forwarding agent for processing. In this case, no parcel label is created.